Follow-up for software teams
The question between support and sales still gets an answer.
Lumio asked about exporting data 3 days ago.
Draft the answerReading Eva’s question in Gmail
Checking how you answered it before
Nobody has replied yet.
Draft · ready for you
- To
- Eva Lind, Lumio
- Subject
- Re: Exporting data
Hi Eva, you can export everything as CSV from Settings. Steps attached.
SendEdit
Pinecrest renews in 30 days and hasn’t written in two months.
Check inReading the last Pinecrest threads
Their last message was a feature request.
Draft · ready for you
- To
- Dan Frost, Pinecrest
- Subject
- Before your renewal
Hi Dan, renewal’s coming up. Anything you’d like changed before then?
SendEdit
You told Lumio you’d update them when the fix ships.
Draft itFound your promise in sent mail
Send it when the fix ships.
Draft · ready for you
- To
- Eva Lind, Lumio
- Subject
- The fix has shipped
Hi Eva, the fix shipped this morning. Thanks for flagging it.
SendEdit
A trial user asked how invites work.
Draft the answerReading Max’s question
Checking how you answered it before
Asked this morning.
Draft · ready for you
- To
- Max Weber
- Subject
- Re: Invites
Hi Max, invites are under Team → Invite. Each person gets their own login.
SendEdit
Who’s waiting on us before renewal?
Your help desk
Open tickets: 14.
It shows tickets, not customers going quiet.
Augurfield
Lumio (question, 3 days), Pinecrest (renews in 30 days, quiet), trial user (question today). Replies are written.
It reads the thread itself.
How it works for software teams
Connect your inbox.
Gmail or Outlook, read-only. Two minutes, nothing to set up.
It notices who’s waiting.
Every thread, every promise, every customer’s usual rhythm.
“I’ll let you know when the fix ships.”
Promise noted · open
You press send.
One short list each morning, replies already written.
Waiting on you
Lumio · export question
Gone quiet
Pinecrest · two months
Promised
Lumio · fix update
Questions
Does it replace our help desk?
No. It watches customer email beside it.
Can the team see each other’s mail?
No. Teammates see who’s waiting, never each other’s messages.
Will it send anything on its own?
Not by default. Every reply waits for your OK unless you switch automatic sending on.
We’re opening to a few teams at a time.
Join the waitlist and we’ll tell you when it’s your turn. Or book a demo and see it first.